Bank of America - Customer Support

Get Help When You Need It

We're here to assist with your banking needs. Contact us via phone, email, chat, or social media.

Phone Support

General Banking: 1-800-432-1000

Credit Cards: 1-800-732-9194

Mon-Fri: 8 a.m.-11 p.m. ET
Sat-Sun: 8 a.m.-8 p.m. ET

Email Support

Log in to Online Banking and select "Contact Us" in the Help & Support menu.

Responses within 2-4 business days.

Social Media

Message us on:

Facebook

@BofA_Help on X

Instagram

In-Person Support

Find a Financial Center or ATM

Schedule an appointment online.

Frequently Asked Questions

How do I recover my User ID or Password?

Visit the Bank of America homepage, select "Forgot ID/Password?" on the sign-in widget, and follow the instructions. You can also log in to Online Banking, select "Change my User ID" from the Help & Support menu.

Is Online Banking secure?

Yes, Bank of America uses industry-standard encryption protocols to secure data transfers. Check your security level in the Security Center within Online or Mobile Banking.

How do I find my account or routing number?

Log in to Online Banking, select your account, and go to the Information & Services tab. For routing numbers, visit the FAQs: Routing Numbers page and select your state.

How can I report suspicious activity?

Forward suspicious emails or texts to abuse@bankofamerica.com. For phone messages, call 1-800-432-1000. Visit the Security Center for more details.